{"id":2632,"date":"2023-07-04T13:28:03","date_gmt":"2023-07-04T10:28:03","guid":{"rendered":"https:\/\/kavala-resort-spa.com\/?page_id=2632"},"modified":"2023-07-05T15:45:55","modified_gmt":"2023-07-05T12:45:55","slug":"complaint-%ce%bcanagement-system","status":"publish","type":"page","link":"https:\/\/kavala-resort-spa.com\/el\/complaint-%ce%bcanagement-system","title":{"rendered":"\u03a3\u03cd\u03c3\u03c4\u03b7\u03bc\u03b1 \u03b4\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7\u03c2 \u03c0\u03b1\u03c1\u03b1\u03c0\u03cc\u03bd\u03c9\u03bd"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2632\" class=\"elementor elementor-2632\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c99907 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c99907\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;hoteller_ext_is_background_parallax&quot;:&quot;false&quot;,&quot;hoteller_ext_is_background_backdrop&quot;:&quot;false&quot;,&quot;hoteller_ext_is_background_on_scroll&quot;:&quot;false&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0c1f164\" data-id=\"0c1f164\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-96064db elementor-widget elementor-widget-heading\" data-id=\"96064db\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">COMPLAINT MANAGEMENT SYSTEM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b81375 elementor-widget elementor-widget-image\" data-id=\"2b81375\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;hoteller_image_is_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/kavala-resort-spa.com\/wp-content\/uploads\/2023\/04\/about_image2-1024x683.webp\" class=\"attachment-large size-large wp-image-1676\" alt=\"about image2\" srcset=\"https:\/\/kavala-resort-spa.com\/wp-content\/uploads\/2023\/04\/about_image2-1024x683.webp 1024w, https:\/\/kavala-resort-spa.com\/wp-content\/uploads\/2023\/04\/about_image2-300x200.webp 300w, https:\/\/kavala-resort-spa.com\/wp-content\/uploads\/2023\/04\/about_image2-768x512.webp 768w, https:\/\/kavala-resort-spa.com\/wp-content\/uploads\/2023\/04\/about_image2-1536x1024.webp 1536w, https:\/\/kavala-resort-spa.com\/wp-content\/uploads\/2023\/04\/about_image2-700x466.webp 700w, https:\/\/kavala-resort-spa.com\/wp-content\/uploads\/2023\/04\/about_image2-440x293.webp 440w, https:\/\/kavala-resort-spa.com\/wp-content\/uploads\/2023\/04\/about_image2-600x400.webp 600w, https:\/\/kavala-resort-spa.com\/wp-content\/uploads\/2023\/04\/about_image2.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc0308d elementor-widget elementor-widget-text-editor\" data-id=\"dc0308d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thank you for choosing Kavala Resort &amp; Spa for your stay. Our establishment aims to satisfy and serve our customers, by actively considering the opinions and reviews of our guests.<\/p><p>Please note that:<\/p><p>&#8211; We carefully read each written report we receive in order to take appropriate measures.<\/p><p>&#8211; Our staff receives daily training on the management system as well as handling complaints.<\/p><p>&#8211; Necessary measures have been taken to protect the personal data of our customers in accordance with applicable laws.<\/p><p>During your stay, please express your complaints to our staff members. If the person is unable to resolve your issue, it will be forwarded to the relevant department. The receptionist is responsible for informing you and resolving the matter.<\/p><p>Response Time:<\/p><p>Within 1 week, your issue will be examined by the competent team of our hotel, and you will be informed accordingly about the expected solutions.<\/p><p>For further questions regarding the submission process, please contact us at +30 2510 316 737 or send us an email at info@kavala-resort-spa.com.<\/p><p>Sincerely,<\/p><p>The management of Kavala Resort &amp; Spa<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-558ccd3 fluentform-widget-submit-button-center fluentform-widget-submit-button-custom elementor-widget elementor-widget-fluent-form-widget\" data-id=\"558ccd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\" data-widget_type=\"fluent-form-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n            <div class=\"fluentform-widget-wrapper fluentform-widget-align-default\">\n\n            \n            <div class='fluentform ff-default fluentform_wrapper_3 ffs_default_wrap'><form data-form_id=\"3\" id=\"fluentform_3\" class=\"frm-fluent-form fluent_form_3 ff-el-form-top ff_form_instance_3_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_3_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Complaint Form<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='2632' \/><input type=\"hidden\" id=\"_fluentform_3_fluentformnonce\" name=\"_fluentform_3_fluentformnonce\" value=\"e5eac59d05\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/el\/wp-json\/wp\/v2\/pages\/2632\" \/><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group  ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_names_first_name_' id='label_ff_3_names_first_name_' >First Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_3_names_first_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group  ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_names_last_name_' id='label_ff_3_names_last_name_' >Last Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_3_names_last_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_input_text' id='label_ff_3_input_text' aria-label=\"Phone\">Phone<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text\" class=\"ff-el-form-control\" data-name=\"input_text\" id=\"ff_3_input_text\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div data-name=\"ff_cn_id_1\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_datetime' id='label_ff_3_datetime' aria-label=\"Check in Date\">Check in Date<\/label><\/div><div class='ff-el-input--content'><input  aria-label='Check in Date Use arrow keys to navigate dates. 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Our establishment aims to satisfy and serve our customers, by actively considering the opinions and reviews of our guests. Please note that: &#8211; We carefully read [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2632","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"COMPLAINT MANAGEMENT SYSTEM Thank you for choosing Kavala Resort &amp; Spa for your stay. 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