Thank you for choosing Kavala Resort & Spa for your stay. Our establishment aims to satisfy and serve our customers, by actively considering the opinions and reviews of our guests.

Please note that:

– We carefully read each written report we receive in order to take appropriate measures.

– Our staff receives daily training on the management system as well as handling complaints.

– Necessary measures have been taken to protect the personal data of our customers in accordance with applicable laws.

During your stay, please express your complaints to our staff members. If the person is unable to resolve your issue, it will be forwarded to the relevant department. The receptionist is responsible for informing you and resolving the matter.

Response Time:

Within 1 week, your issue will be examined by the competent team of our hotel, and you will be informed accordingly about the expected solutions.

For further questions regarding the submission process, please contact us at +30 2510 316 737 or send us an email at info@kavala-resort-spa.com.

Sincerely,

The management of Kavala Resort & Spa